Case study · 7 weeks
THE TRIAGE BOT
Rebuilt emergency routing for 40 million members
Nurse override rates dropped from 31% to 8% within 90 days. Average handle time decreased by 40 seconds per call — equivalent to 120 full-time nurses.
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Case study · 5 weeks
EXEC DASHBOARD
Weekly reporting replaced with signal-first automation
94% reduction in time spent on weekly reporting. Leadership shifted from synthesizing data to acting on it. Evidence-gated delivery, week by week.
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Case study · 6 weeks
SUPPORT TRIAGE
83% faster response for an 80-person services firm
Routed, prioritized, and drafted first-pass responses for 600+ weekly tickets. Human review retained for edge cases. Ship-ready in 6 weeks.
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