From scattered docs to institutional knowledge
A founder-led startup had critical knowledge trapped in the CEO's head, Slack threads, and scattered Google Docs. We built a structured knowledge base with AI-powered retrieval.
faster onboarding
documents indexed
to production
The Challenge
New hires took 3 months to become productive. Critical decisions were buried in Slack threads. The CEO spent 5+ hours weekly answering the same questions.
Our Approach
- 01
Diagnosed: Catalogued every source of institutional knowledge across 4 platforms.
- 02
Scoped: A searchable knowledge base with AI-powered Q&A that surfaces the right answer from any source.
- 03
Built: Ingestion pipeline for Docs, Slack, and Notion with semantic search and source attribution.
- 04
Verified: Tested retrieval accuracy against 50 real questions from recent new hires.
- 05
Shipped: Integrated with Slack for instant access. Training completed in a 1-hour session.
The Outcome
New hire onboarding dropped from 3 months to 5 weeks. The CEO reclaimed 5 hours per week. Every answer links back to its source for verification.
“It's like having a senior team member available 24/7 who actually knows where everything is.”
CEO
Series A startup, 35 employees